Privacy Notice

I am committed to protecting and respecting your privacy.

This notice sets out the basis on which any personal data I collect will be processed by me.

Please read this Privacy Policy carefully to understand my views and practices and your rights regarding your personal data.

By visiting any of my sites, you are accepting and consenting to the practices described in this notice.

For the purpose of data protection legislation, the data controller is Kando Support Ltd.

What information do I collect from you?

I will collect and process the following data about you

• Information you give me. This is information about you that you give me by filling in forms on this site or by corresponding with me by phone, email or otherwise. The information you give me may include your name, address, email address and phone number and financial information and demographic information that you have provided as part of an application process for my services. Please let me know if any of this information changes so I can keep my records up to date.
• Information I collect from your use of my site. With regard to each of your visits to this site I will automatically collect the following information:
  • Technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to this service, your internet service provider (ISP), and what type of device you are using to access this service;
  • Information I collect throughout our relationship: This is information relating to products that you download.
  • Information I collect when you call me or we are in an online video session; I will automatically collect the following information:
    • • • The phone number used to call me
        • Where calls are held on Zoom, Teams Google Meet, I will notify you when calls are being recorded, and ask permission, which you will agree to before proceeding
        • Access to the recording will be set on pre agreed terms

Why do I collect this information?

I use this information in the following ways:

• Information you give to me; I use this information:
  • In order to take steps necessary to assess whether I can enter into a contract with you and in order to perform my contract with you. This includes carrying out my obligations to you and providing you with my products and services
  • For the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and for your device
  • To deal with any legal queries relating to your use of my service
  • To provide you with service communications so that I can perform my obligations to you. These may be sent by email. These will include notifications about changes to my service, event details and information about products that you have signed up to
  • To provide you with marketing communications including, with your permission, information about other goods and services I offer that are similar to those that you have already purchased or enquired about; or
  • In my or a third party’s legitimate interests of keeping customers up to date with goods and services, increase awareness of me and third parties within the market, making promotional offers and generating new business, building and maintaining loyalty or market share
• Information I collect from your use of the site, will be used for the following purposes
  • To administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • To improve my site to ensure that content is presented in the most effective manner for you and for your device
  • As part of my efforts to keep my site safe and secure
  • To measure or understand the effectiveness of advertising I serve to you and others, and to deliver relevant advertising to you
• Information we collect throughout our relationship, will be used to help me provide you with my services.

How long do I keep hold of your information?

• I will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to my regulators require otherwise or I am required to remove such data from my records.
  
  

Who might I share your information with?

You agree that for the purposes set out in the ‘Why do I collect this information?’ section above, I have the right to share your personal information with:

• Selected associated third parties, some of whom I appoint to provide services, including:
  • Business partners, subsidiaries, affiliates, suppliers and sub-contractors for the performance of any contract I enter into with you
  • Analytics and search engine providers that assist me in the improvement and optimisation of my site
  • Customer survey providers in order to receive feedback and improve our services
  • Any member of my group, which means my subsidiaries
    • Partners including: Stripe, Paypal, Facebook, X, Google, Amazon, Instagram, LinkedIn, Membervault, Jotform

Additionally, I may disclose your personal information to the relevant third party:

• In the event that I sell or buy any business or assets, in which case I will disclose your personal data to the prospective seller or buyer of such business or assets
•  If I am acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
•  If I am under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply my terms of use and other agreements; or to protect the rights, property, or safety of my customers, my regulator, or others

How is your data stored and kept secure?

At Kando Support Ltd I take your safety and security very seriously and I am committed to protecting your personal and financial information.

All information kept by me is stored on my secure servers.

Where I have given you (or where you have chosen) a password that enables you to access certain parts of my service, you are responsible for keeping this password confidential.

I ask you not to share a password with anyone.

I do not transfer your data outside the European Economic Area (“EEA”).

If in future I do need to transfer your data outside the EEA, I will only do so if adequate protection measures are in place in compliance with data protection legislation.

Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights.  You can exercise these rights at any time by contacting me at the address noted or through the “Contact Us” section of my site. 

You have the right:

• To ask me not to process your personal data for marketing purposes. I will inform you (before collecting your data) if I intend to use your data for such purposes or if I intend to disclose your information to any third party for such purposes
• To ask me not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing
• To ask me not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest
• To request from me access to personal information held about you
• To ask for the information I hold about you to be rectified if it is inaccurate or incomplete
• To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services
• To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);

Should you have any issues, concerns or problems in relation to your data, or wish to notify me of data which is inaccurate, please let me know by contacting me using the contact details noted. 

In the event that you are not satisfied with my processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. Kando Support Ltd ICO Registration Reference: ZA313316 

Changes to this privacy notice

This notice may be updated from time to time. Please check back frequently to see any updates or changes to the privacy notice.

Kay Dewar

Director of Kando Support Ltd